Our commitment: We want every creator to join Creator Yard with confidence. This policy is designed to be clear and fair — please read it fully before purchasing so there are no surprises.
01
Our Refund Philosophy
Creator Yard programmes — including the Digital Bag Challenge — are live, cohort-based experiences. Unlike a standalone digital download, they involve real-time delivery: curriculum access, live sessions, WhatsApp group admission, facilitator time, and community resources that begin flowing from day one.
Because of this, our refund policy is limited but fair. We encourage you to read all available information about a programme before enrolling, ask questions in the free community first, and only purchase when you are certain you can commit to the cohort dates.
02
Digital Bag Challenge — Refund Terms
When you are eligible for a refund
Eligible for a full refund
You request a refund within 48 hours of your purchase date AND the programme cohort has not yet officially started AND you have not been admitted to or engaged with the paid WhatsApp challenge group
Creator Yard cancels a cohort for any reason — in this case, you will receive a full refund within 7 business days
Creator Yard is unable to fulfil a material part of the programme (e.g., significant technical failure on our part that prevents programme delivery)
When you are not eligible for a refund
Not eligible for a refund
Your refund request is made more than 48 hours after the purchase date
The cohort has already started (Day 1 or beyond)
You have been admitted to the paid WhatsApp challenge group, regardless of how much content you have accessed
You did not complete the programme activities or found the content did not match your expectations after access was granted
Personal circumstances changed (job loss, travel, schedule conflict) after enrolment
You did not make a sale or achieve a specific outcome — results are not guaranteed and depend on your own effort
Dissatisfaction with the community, facilitators, or fellow participants (unless there is a demonstrable failure of programme delivery by Creator Yard)
03
Webinars & Other Products
Paid webinars
Tickets to Creator Yard webinars are non-refundable once purchased. If Creator Yard cancels or reschedules a webinar, you will be offered either a refund or access to the rescheduled session — your choice.
Digital downloads and resources
Digital products (templates, guides, toolkits) sold through Selar are non-refundable once downloaded or accessed, in line with standard digital goods policy.
Free community
The free Creator Yard community has no purchase fee, so no refund applies. You may leave the community at any time.
04
How to Request a Refund
To request a refund, please follow these steps:
Contact us within your eligibility window — send an email or WhatsApp message with the subject "Refund Request" before your 48-hour window closes
Include your details — your full name, the email or phone number used for purchase, your Selar transaction reference, and the reason for your request
Wait for confirmation — we will respond within 2 business days to confirm whether your request meets the refund criteria
Refund processing — approved refunds are processed through Selar and typically take 7–10 business days to appear in your account, depending on your bank
Refund requests submitted after the eligibility window has closed will not be approved, regardless of reason. If you are unsure whether you qualify, please contact us before the window expires.
05
Transfers & Deferrals
While refunds are limited, we understand life happens. If you are unable to participate in a cohort you have paid for, you may request a deferral to the next available cohort under these conditions:
Your deferral request is submitted at least 5 days before the cohort start date
You have not yet accessed the programme materials or WhatsApp group
Deferrals are available once only — you cannot defer more than once per purchase
Cohort availability is not guaranteed; if the next cohort is full, your deferral will carry to the following intake
Programme places are non-transferable to another person. You cannot give or sell your spot to someone else.
06
Questions or Disputes
If you have a question about this policy or a concern about a specific purchase, please contact us directly. We are committed to resolving issues fairly and we always prefer a conversation to a dispute.
Hive Mind Marketing Ltd
Operating as Creator Yard
Lagos, Nigeria
Email: hello@creatoryard.com
WhatsApp: +234 XXX XXX XXXX
Include "Refund Request" or "Refund Question" in your message subject for fastest handling.